Refund policy

30-day return window

You can request a return within 30 days of the delivery date. After that, we're usually unable to accept it — but if there's a genuine problem, email us anyway and we'll see what we can do.

What's eligible

  • Items are unused and in their original packaging, with tags and labels intact.

  • Beds and mats should be clean and free of heavy pet soiling — a quick sniff test by your cat is fine; a chewed-through corner is not.

  • Received the wrong item, or one that arrived defective or damaged? That's always covered (see below).

Non-returnable items

  • Clearance / final-sale items, marked as such on the product page.

  • Personalized or custom-made products.

  • Gift cards.

  • Items damaged by your pet after delivery (beyond a reasonable test).

How to start a return

  • Email hello@gd-meow.com with your order number and the reason.

  • For change-of-mind returns, we'll send return instructions and the address.

  • For defective, wrong, or damaged items, we'll send a prepaid return label where available — you shouldn't pay to fix our mistake.

Return shipping

  • Change of mind: the customer covers return shipping.

  • Defective / wrong / damaged: we cover return shipping, including any original outbound cost where applicable.

Refunds

Once we receive and inspect your return, we issue the refund to your original payment method within 5–10 business days. Original shipping costs are non-refundable except when the return is due to our error. You'll get an email when the refund is on its way.

Exchanges

Want a different size or color instead? Start a return and tell us what you'd like in exchange — we'll ship the replacement once stock is confirmed, often before the original is back with us.

Damaged, defective, or wrong item

Within 7 days of delivery: email a photo of the issue and your order number. We'll arrange a free replacement or a full refund (including return shipping) — no need to argue, no need to wait weeks.

Order cancellation

  • Before shipment: cancel free, full refund.

  • After shipment: treat it as a return once the parcel arrives.

Gifts

If your order was a gift, we can issue store credit to the recipient instead of refunding the purchaser's payment method — just let us know when you write in.

 

Need to start a return? Email hello@gd-meow.com with your order number — we'll take it from there.