Shipping policy

Where we ship from

Every GD-Meow order is packed and dispatched from our overseas warehouses — our home base in Guangdong, with regional fulfillment in the US and EU. Keeping stock close to you is how we keep delivery fast and duties predictable, instead of shipping every parcel halfway around the world.

Processing time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Pre-order or made-to-order items show their own timeline on the product page — that date reflects production, not just shipping.

  • Once your parcel leaves the warehouse, you'll receive a confirmation email with a tracking number.

Shipping rates & free shipping

  • Free standard shipping on every order over $35 — the same threshold you see in our announcement bar, with nothing hidden at checkout.

  • Orders under $35 carry a flat standard rate, calculated at checkout from your destination and the order's weight.

  • Express options appear at checkout where supported, with their own rates and estimates.

Delivery estimates

  • Standard: 5–10 business days from a regional warehouse · 10–18 business days when shipped direct from Guangdong.

  • Express: 3–5 business days where available.

  • These are estimates, not guarantees. Customs clearance or carrier delays can add time, especially on the first delivery to a new address.

Tracking & address accuracy

  • Your tracking link is emailed the moment the carrier scans the parcel.

  • Please double-check the shipping address at checkout. Once a parcel is with the carrier we can't redirect it, and any redelivery fees from a wrong address are the customer's responsibility.

  • We ship to PO boxes where the carrier allows, and support APO/FPO addresses for select regions.

Customs, duties & taxes

For orders shipping outside one of our regional warehouses, import duties and taxes may apply and are the responsibility of the customer. We declare contents accurately and at true value — we won't undervalue a parcel to dodge a fee, because that tends to cause bigger delays later.

Unpaid duties: if a parcel is returned to us because import charges weren't paid, we'll refund the product price minus the original outbound shipping once it's back in our hands.

Lost, delayed, or damaged in transit

  • Missing or significantly delayed: if tracking shows delivered but the parcel is missing, or it's beyond 10 business days past the latest estimate, contact us within 14 days of the expected delivery date.

  • Transit damage: email a photo within 48 hours of delivery so we can file a carrier claim and get a replacement or refund to you fast.

We'd rather fix a shipping problem than argue about it. If something went sideways in transit, email us and we'll sort it.

Questions about your delivery? Email hello@gd-meow.com with your order number — we usually reply within one business day.